Delivery Policy
At Smart Baby Shop, we are committed to providing efficient and reliable delivery services for your baby products. This Delivery Policy outlines our procedures and terms regarding the delivery of your purchases.
Delivery Methods
We offer several shipping methods to accommodate your needs. The available shipping methods may vary depending on your location and the items in your order. These methods include Within Dhaka Metro, Out Side Dhaka, and Emergency Delivery.
Processing Time
Orders are typically processed and dispatched within 3 business days from the date of purchase. During peak seasons or promotional periods, processing times may be slightly longer. You will receive a confirmation email with tracking information once your order has been dispatched.
Shipping Rates
Shipping rates are calculated based on the weight of your order, the shipping method selected, and your delivery address. The shipping cost will be displayed at checkout before you complete your purchase. We may offer free shipping promotions from time to time, which will be clearly indicated on our website.
Delivery Timeframes
Delivery times vary depending on the shipping method selected and your location. Estimated delivery timeframes are as follows:
- Inside Dhaka Metro: [2 days]
- Outside Dhaka: [3 days]
- Emergency: [within 24 hour]
Please note that delivery times are estimates and not guaranteed. Delays may occur due to factors beyond our control, such as weather conditions, customs clearance procedures, or carrier issues.
Delivery Tracking
Once your order has been dispatched, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your delivery online. If you encounter any issues with tracking your order, please contact our customer service team for assistance.
Delivery Address
Please ensure that the delivery address provided at checkout is accurate and complete. We cannot be held responsible for orders that are delayed or undelivered due to incorrect address information provided by the customer. If you need to update your delivery address after placing an order, please contact us as soon as possible.
Delivery Restrictions
We currently offer delivery services to Bangladesh. If you are located outside of these areas, please contact us to inquire about alternative shipping options.
Delivery Disputes
In the event of a delivery dispute or if you have not received your order within the estimated timeframe, please contact our customer service team for assistance. We will work diligently to resolve any issues and ensure that you receive your order as soon as possible.
Contact Us
If you have any questions or concerns regarding our Delivery Policy, please don’t hesitate to contact us at support@smartbabyshop.com.bd or (+880)-1770-675445.